Terms and Conditions
Late Payment Fee
Purchaser understands that failure to pay the invoice when due will result in damages to Digitek for the lost time value of the overdue payment plus interminable increased administrative costs of handling the delinquent account. Purchaser hereby agrees to pay a late charge for any overdue balance due Digitek computed at the rate of one-and-one-half (1.5%) percent per month for the period said balance or any part thereof is overdue. Said late charge shall be added to any overdue balance.
Legal Fee
Purchaser shall pay all costs of collection of other remedies for its default or breach of contract, including legal fees, court costs, and any other fees incident thereto. Purchaser need not be notified of a default and hereby waives any notice of default from Digitek. Furthermore, Purchaser hereby specifically waives choice of venue, consents to personal jurisdiction in Virginia, and agrees to litigate and dispute with Digitek regarding the purchase in Virginia. In addition to the remedies provided herein, Digitek shall be entitled to all other remedies provided at law and under the UCC.
RMA Policy for Digitek Computer Products
Return requests
- All return requests should be emailed to RMA@Digitek.com.
Please also copy the salesperson or CustomerService@digitek.com - Please include the PO# and invoice number and reason for the return request.
Defective Product
- All return requests for defective product must be made within 60 days of the invoice date.
- After issuance all returns must arrive at our warehouse within 20 business days or the RMA will be void and will not be reissued.
- For defective ink and toners – printed pages must be included showing print problems. For data cartridges, the error needs to be documented and included with the tape. This information must accompany the return.
Non-defective Product
- All return requests for non-defective merchandise must be made within 30 days of the invoice date and will be subject to a 15% re-stocking fee.
- The Customer is responsible for tracking their returns.
Return product must be shipped over-box (in another box) - no labels or writing on the product. Product must be retuned in the original packaging. All OEM product must be returned in OEM's box with all packaging. Product must be unopened – seals intact – for non-defective returns or credit will be refused.
Special Order Products and Non-Stocked Product
- All special order and non-stock products are non-returnable.
- Hardware is not returnable, this includes printers and peripherals.
Shipping Errors
- Digitek must be notified of any shipping errors within 10 days of the date of delivery.
Damaged in Transit
- If the customer receives a product that has been damaged in transit, they must sign for the shipment as damaged or refuse the order. Failure to sign for a shipment as damaged forfeits the right to return the product.
- Digitek must be notified within 5 days of receipt of damaged goods and a signed BOL must be submitted noting all damaged items – pictures must be submitted, and all packaging with product must be retained until claim is resolved.
Return Transit Time for Product
- All return product(s) must be received in our warehouse within 20 business days of the original RMA date issued by Digitek's RMA department. If the product is not delivered to Digitek's warehouse within the 20 business days, Digitek has the right to refuse the customer a credit.
- All returns must be sent freight prepaid.
- If the product is not in resalable condition or not the correct product, the dealer will be notified to advise Digitek on disposition of the product. The dealer must pay return freight if they want the product returned. Digitek will only keep these items for 10 days after which they will be destroyed.
Non Returnable Defective Product
Due to the Manufacturer's return policy, all product warranties are with the "END USER" for the following product lines. The "END USER" must contact the Manufacturer directly. Below are the contact numbers for those Manufacturers:
| Dell | www.dell.com |
| Exabyte | 303-417-7792 http://www.tandbergdata.com/us/index.cfm/support/warranty/warranty-lookup-americas/ |
| Fuji | 800-755-3854 x8364 X8278 |
| Fellows | 800-945-4545 |
| HP Media | 800-633-3600 Option #1, Option #2 |
| HP Maintenance -Fusers-Drums-Transfer Kits | 800-474-6836 www.hp.com/support |
| IBM/TDK | 888-426-6334 Media |
| Imation | 800-351-8186 |
| IO Gear | Must contact Vendor www.iogear.com |
| Maxell | ADripchak@maxell.com or call 201-703-2366 |
| Mitsui | 866-626-7220 www.Mam-a.com/complaint_form |
| Panasonic | 800-346-4768 |
| Samsung Technical Support/Printers | 877-873-7279 Samsung Toners must have the serial number in the request as it will be approved by Samsung before the RA is issued. |
| SUN/STK | 877-785-8273 Option #2 |
| TROY | Printers http://store.troygroup.com |
| Xerox | Please contact Vendor, www.xerox.com or supply the printer model and serial number, with Name and Address of where the printer is located or 888-339-7887. *** Hardware is not returnable |
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